Order Management
Incl. Batching and Wave Summary related Questions
11 articles
Re-processing an Order & Creating a Manual Wave SummaryRe-processing an existing order to change it's contents and other properties - individual or in bulk
Modifying Automated Order PullsHow to modify the scheduled timing for your Coldcart order pulls (jobs) + how to manually Trigger an order pull
Modifying Auto Wave Summaries: BasicHow to modify the timing and recipients of automated email wave summaries
Modifying Auto Wave Summaries: Advanced FiltersHow to further refine which Coldcart-processed orders you'd like included in a given Wave Summary
Expected Order Not in the Coldcart PortalWhy am I not seeing my Shopify order in the Coldcart portal?
Accidental Refunded and Partially Refunded StatusesI accidentally refunded a Shopify order prior to fulfillment, what now?
Order Export FeatureColdcart's in-depth reporting of your order history at your fingertips
Order Statuses DefinedWhat Status is your order in, and what does each Status mean?
Order Status UpdatesHow and when to expect status updates for your orders processed in Coldcart
Manually Update Order StatusesHow to manually update the status of an order in the Coldcart portal
How to Import Order Assets in ColdcartOrder Assets in Coldcart allow you to upload supporting documents (such as packing slips) and attach them to customer orders. You can import documents in bulk or upload them directly…